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New Banking System Implementation Update

Monday, April 17, 2023

“BSP acknowledges that many of our customers have been inconvenienced with delays to their banking services, receiving payments and interruptions accessing account information. BSP is addressing our technical issues and improving our operations under our new Banking System”, said BSP Group CEO Mark Robinson.

BSP is meeting regularly with Bank of PNG to keep them informed of the progress in addressing the technical issues and delays to payments and services. BSP would like to assure our clients and customers that their banking account records are secure.

We have made good progress clearing most of the backlog of the delayed domestic payments and BSP remains committed to processing all payrolls submitted this week, as per normal. We would like to thank our customers for cooperating with us to repay their recently overdrawn accounts. BSP has not imposed any penalties or interest on these accounts.

While many of the changes to the new BSP Banking System are designed to optimise the efficiency of our banking processes, BSP understands that some new features and changes have not been well communicated to customers.

We encourage customers to visit the BSP Website for the latest Customer Notices and Product information.  Customers can also call our dedicated 24/7 Customer Service Team via the BSP Customer Call Centre to access support.

Our dedicated teams continue to work with our global vendor partners around the clock to address the technical issues and delays in processing payments, so our customers can obtain the service levels they deserve.

Our 87 Branches, 320 ATMs, EFTPoS, Agency Banking, Mobile Banking and Internet Banking are available to serve you across PNG.

We sincerely apologise for the delays and inconvenience caused and thank our customers for their patience and understanding.

For issues with your account and queries, our BSP Customer Call Centre is available 24/7 on; Telephone: (+675) 7030 1212, (+675) 320 1212 or Email: servicebsp@bsp.com.pg