Contact Us / Customer Satisfaction Survey

Customer Satisfaction Survey

Customer Satisfaction Survey

Section 1: How would you rate each of the following Customer Services at BSP Call Centre?
Strongly Agree Agree Neutral Disagree Strongly Disagree
My call was professionally answered.
My query sent through email was responded and resolved in time.
I received a feedback and my query was resolved in a timely manner.
The customer service is fast.
The level of communication met my expectation.
Section 2: We value your opinions. Please answer the following questions.
Strongly Agree Agree Neutral Disagree Strongly Disagree
I would recommend a BSP Call Centre Agent's service to my friends and families, based on my recent experience.
Section 3: Is there anything else you would like to tell us about your customer service experience?
Please answer this question.
While we have made every effort to ensure the accuracy of the information, appearing on this site, it is for preliminary and general information only and is not to be relied upon as being complete, accurate, or up to date and is subject to change. Full details of up to date fees and charges, interest rates, terms and conditions, product information and any special offers are available from any any BSP branch, or calling BSP Customer Service Centre on 320 1212 or email servicebsp@bsp.com.pg. International Customers can call (+675) 305 7842. 

Dear customer, the main purpose of the survey is to obtain your feedback to help us understand your preferences about a particular service and to understand your satisfaction level.

Please take a moment to answer this customer survey about general customer service offered at our Customer Contact Centre. All questions are optional.