Notices
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Public Notice: Beware of Phishing Attempts
Customers are advised to be aware of a security issue involving phishing emails that appear to be BSP’s official communications. These deceptive emails aim to steal personal information by directing users to fake websites designed to look like the official BSP site.
Customer Notice | BSP App Landing Page on Android Devices.
We advise that Android device users accessing the BSP Fiji Mobile Banking app that there is currently a display error affecting the visibility of account listings on the landing page.
Labasa Branch Closure Notice | 12.02.2024
BSP advises its customers that its Labasa branch is closed today due to current bad weather conditions and associated flooding.
BSP Operational Update issued at 10:30am 15.11.23
The BSP Financial Group Ltd advises its customers that all its Bank branches, BSP Life Offices and BSP Finance branches are open for limited services today. We will close at the normal closure time.
Don't miss BSP's Irresistible Home Loan Offer this November!
BSP is pleased to inform its valued customers that the Suva Home Loan Centre situated on the ground floor of the BSP Suva Central Building will open every Saturday in November from 10am to 3pm.
Planned Downtime Notice
We advise our valued customers that a planned downtime is scheduled from 1am to 4am on Sunday 23 April 2023.
Customer Notice | Intermittent Service Disruption.
We advise our valued customers that the following Digital Banking services are currently facing intermittent disruptions:
Public Notice | Reduction in BSP VISA Debit Card ATM fees.
BSP is pleased to advise that the following reduced fees for BSP VISA Debit Card transactions on Other Local Bank ATMs will be effective from Wednesday 1 March 2023.
Customer Notice | Planned Outages
Here are the planned system outages for this weekend.
Customer Notice | 132 888 Service Outage
We advise our customers that due to a technical issue, they are likely to experience prolonged hold times when calling our Customer Service Centre on 132 888.
Customer Notice | Planned Downtime (26/11/22)
We advise our valued customers that the following BSP services will not be available from 12am to 5am on Saturday 26 November 2022 due to planned maintenance work.
Changes to RBF Exchange Control Limits
In accordance with our regulatory obligations under the Fiji’s Exchange Control Act 1950, we disclose these Reserve Bank of Fiji (RBF) Exchange control limits valid for all BSP VISA Credit and VISA Debit card customers ...
Customer Notice | Service Outage 4 10 22
We advise our customers that BSP EFTPoS services may not be available at some locations. Also, BSP customers using Vodafone or Inkk numbers are unable to access BSP SMS Banking services during this time.
Customer Notice | Pacific Harbour Branch Relocation
We advise that the BSP Pacific Harbour Branch situated at the Yatu Lau Complex will close permanently from 4pm Tuesday 6 September 2022 to allow for its relocation to the Grace Road True Mart Complex in Nakaulevu, Navua.
Customer Notice | Intermittent Disruptions
BSP advises that its ATM, EFTPoS and SMS Banking services are facing intermittent disruptions. For assistance, please email bula@bsp.com.fj or call 132888. BSP apologises for any inconvenience caused.
Customer Notice | Services Restored
We advise that the dot fj domain issue has been rectified and our internet banking and email services have been restored. If you continue to face any issues please call our Customer Service Center on 132888 or email bula@bsp.com.fj. We thank you for your patience and apologise for any inconvenience caused.
Customer Notice: Service Outage
Due to the unavailability of the dot fj domain, the BSP Website bsp.com.fj and BSP Online Banking will not be available until further notice.
Customer Notice | Unplanned System Downtime
We advise our valued customers of this unplanned downtime that occurred this morning and lasted 50 minutes (16/6/22)
Cryptocurrencies (June 2022)
Here is an advice for our valued customers regarding cryptocurrency type transactions.
Customer Notice | Fraudulent Phone Callers
We advise that fraudulent phone callers claiming to be from BSP and using the caller ID 132 888 are currently targeting customers seeking personal information.
Branch Closure Notice (11/01/2022)
BSP advises its customers that its Labasa and all western branches from Sigatoka to Rakiraki are closed until further notice due to current bad weather conditions and associated flooding.
Branch Closure Notice (10/01/2022)
BSP advises its customers that its Labasa and all western branches from Sigatoka to Rakiraki are closed until further notice due to current bad weather conditions and associated flooding.
Cryptocurrencies
Here is an advice for our valued customers regarding cryptocurrency type transactions.
Phishing Emails
Protect your personal and bank details from email fraud.
BSP Branch Update (Issued 4/8/21)
We advise that our Branch, BSP First and Premium Centre in Nadi Town have re-opened. Therefore, all BSP branches, nationwide, are fully operational today.
Branch Update (Issued 3/8/21)
We advise that our Branch, BSP First and Premium Centre in Nadi Town have been closed until further notice. Customers can visit BSP Namaka Branch instead. All other branches are fully operational today.
BSP Branch Update (Issued 30/7/21)
We advise that all branches are open except for BSP First in Suva which remains closed until further notice.
BSP Branch Update (Issued 29/7/21)
We advise that all branches are open except for BSP First in Suva which remains closed until further notice.
BSP Branch Update (Issued 27/7/21)
We are pleased to announce that all our branches are open today except for the Tavua branch and BSP First in Suva which remain closed until further notice.
BSP Branch Update (Issued 26/07/21)
We advise that our Tavua Branch, Samabula Branch and BSP First in Suva are closed until further notice while all our other branches remain open.
BSP Branch Update (Issued 22/7/21)
We advise that our Sigatoka and Samabula Branches are closed until further notice while all our other branches remain open.
BSP Branch Update (Issued 21/7/21)
We advise that our Samabula and Tavua Branches have been closed until further notice while all our other branches remain open.
BSP Branch Update (Issued 20/7/21)
We advise that our Suva Central Branch and BSP Premium Centre in Suva have opened today while our Ba Branch, Samabula Branch and BSP First in Suva remain closed until further notice.
BSP Branch Closure Notice (Issued 19/7/21)
Our Ba Branch, Samabula Branch, Suva Central Branch, BSP First and Premium Centre in Suva have been closed today until further notice.
Change in Customer Care Center Operations.
Our Customer Care Centre is being temporarily closed. Due to this, our Call Centre services may be impacted by delays in customer calls reaching our Consultants.
Retail Term Deposit Interest Rates Change
We advise our valued customers that from 30 June 2021, our Retail Term Deposit Interest Rates will change.
Security Alert - Hoax Emails and Scams
BSP advises that hoax emails are again in circulation.
Trojan Virus
Is a malicious computer software that enters your computer or smart phone by masquerading and hiding itself in a document...
Visa Debit Card /Master Debit Card Fraud
Debit card fraud occurs when a criminal gains access to your debit card numbers and in some cases, PIN, to make unauthorised purchase and/or withdraw cash from your account
Don't be a Victim - Avoid being Scammed
Don't respond to suspicious email, letters, phone calls or sms messages. Stop the call, ignore the email or throw away the letters.
Bank Safely Online
With advancement in technology over the years, the way we bank has changed significantly.