BSP, CTSL partner to simplify member access

Members of Comrade Trustee Services Limited (CTSL) can now enjoy a faster and more convenient process when applying for superannuation withdrawals, thanks to a new partnership with BSP Financial Group Limited (BSP).

A Memorandum of Understanding (MoU) signed today enables members, with their consent, to have bank statements shared directly and securely between BSP and CTSL. This means members no longer need to visit BSP branches just to obtain statements when applying for partial or full withdrawal of their superannuation contributions – giving back valuable time to our customers to ensure their applications are processed seamlessly.

CTSL’s General Manager Member Service, Freddy Manihoru, said CTSL has over 6000 members and the new arrangement is about making life easier for members.

“Our focus is always on our members. By removing the need for extra paperwork and branch visits, we are giving them back valuable time while ensuring they receive a smoother, faster service.”

The MoU also sets out strict guidelines for protecting member information in line with legal and privacy requirements, ensuring data is handled securely and responsibly.

BSP Group General Manager Retail, Ronesh Dayal, said customer convenience remains at the heart of BSP’s service delivery.

“At BSP, we care about our customers, we aspire to make banking simpler, and we continue to grow with our communities. This partnership reflects our shared commitment to put people first by making financial services and retirement processes easier, faster, and more secure.

“We also recognise the paramount importance of customer data privacy and security. That is why this MoU outlines among others, the very necessary legal, operational and technological guidelines to ensure customer information is handled with the highest standard of care and responsibility,” Mr Dayal added.

Through this collaboration, BSP and CTSL are reducing barriers and improving the customer journey – ensuring superannuation members can access the services they need with greater ease and confidence.