A KunduCard is a domestic debit card issued to our customers that is linked to their BSP Personal Transaction Accounts. A Kundu Card gives convenient and safe access to money deposited in your transaction bank account.
The KunduCard can be used for various services at BSP ATMs and EFTPOS merchant terminals. Services available will be displayed by either the ATM or EFTPOS terminal. KunduCard may also be used at other Bank ATMs and EFTPOS terminals in PNG where the KunduCard image is displayed.
To apply for a KunduCard you need to be aged 18 years or over and have a personal account with the BSP.
You can apply for KunduCard at any BSP branch or at the same time when you open a personal account.
Depending on the type of Personal Transaction account you have a KunduCard can be linked to either a transaction cheque account or a transaction savings account.
Yes, both joint account holders can have a KunduCard. Each card will have a unique card number, a unique PIN (Personal Identification Number) and the cardholder’s name will be printed on the front of the card unless it is an instant issue card when there will be no name printed.
Your card will normally be available in the branch where you apply for it within 14 working days from the day the respective branch created the card request, unless it is an instant issue card in which case the customer will receive the card immediately at the time of application.
Your KunduCard and a PIN will normally be delivered to the BSP branch where you have opened your personal account. However If it is an instant issue KunduCard you will receive your card and PIN immediately.
PIN (Personal Identification Number) is a unique 4 digit number, generated specifically for your KunduCard. It is used to approve and secure every transaction done by your card. It is a kind of electronic signature. The number is given to the cardholder and should be known only to the cardholder.
For all fees relating to your KunduCard (transactions’ fees, card/PIN fees (i.e.) application for - lost/stolen card, replacement PIN, damaged card and retained card fee) please refer to our current Personal Fees and Charges. Please, visit our website www.bsp.com.pg (BSP Homepage _ fees and charges).
You can use your KunduCard to:
- Purchases goods in PNG,
- Check your account balance in BSP ATMs,
- Withdrawal cash from ATMs,
- Print your personal account mini statement,
- Top-up mobile phone,
- Change your KunduCard PIN number at BSP ATMs,
- Transfer money between your BSP accounts.
With your KunduCard you can purchase goods and services at any EFTPOS merchant in PNG that accepts KunduCard. Each time you make a purchase at an EFTPOS terminal remember to select “Cheque” or “Savings” depending on what account is linked to the KunduCard.
Insert your KunduCard into the ATM followed by the PIN and follow the screen prompts to select your required account/service.
No. Your KunduCard is a domestic card and it can be used only in PNG.
To check transaction limits on your card please contact our Customer Service Centre on 320 1212 (24 hours, 7 days per week).
All transactions made with your card are presented on your personal account statement. They are also available in your on-line banking in the personal account history, or you can visit your nearest branch to obtain your account statement or go to any BSP ATMs to request for a mini account statement.
If you notice any error(s) in your account statement connected with your KunduCard transactions please report the matter immediately to your nearest BSP branch or to our Customer Service on 320 1212.
If you do not have sufficient funds in your account to cover the transaction then the transaction will be declined
If your KunduCard is not working you need to contact our Customer Service Centre on 320 1212 to discuss the problem. If we are unable to resolve it for you, it will be necessary to contact your BSP branch to receive a replacement card.
If you have forgotten your PIN, please contact your BSP branch to request a new card and a new PIN.
In case you lose your card or it is stolen you need to contact us immediately. You can call Customer Service Centre or visit nearest BSP branch to cancel/block your card (for security reasons).
You can call us on 320 1212 (available 24 hours 7 days a week) or send us an email firstname.lastname@example.org
To receive a new card and PIN you will need to contact your BSP branch.
If you think someone has unauthorised use of your KunduCard and PIN you should contact our Customer Service Centre immediately on 320 1212. We will stop your card for security reasons. To request a replacement card you will need to contact your BSP branch.
Should you wish to change the name that appears on your card i.e. due to marriage or legal name change please contact our Customer Service Centre on 320 1212 or your nearest BSP branch for assistance/requirements.