Customer Notice / BSP Internet Banking and BSP App

BSP Internet Banking and BSP App

Friday, March 10, 2023


Dear Valued Customer,

BSP Internet Banking and BSP App

I am pleased to advise that BSP will be launching its new Banking System in April 2023 which will deliver an enhanced customer experience for all our customers. As a current Internet Banking Customer, this change includes enhancements to our Internet Banking functionalities as well as the introduction of our convenient BSP App. To ensure we can seamlessly transition you across to the new BSP Internet Banking, I would like to take this opportunity to outline these changes in more detail.

BSP Internet Banking

BSP Internet Banking will be available from Monday 10th, April 2023. All current BSP Internet Banking customers will receive a new 9 digit Username via their registered email addresses. This new Username can then be used to log on to BSP’s new Internet Banking from 12:01am Monday 10th April, 2023 using your current Internet Banking Password. You will be required to change your password when you first log on to the new BSP Internet Banking.

BSP requires the following information to be current in order to seamlessly transition you to the new BSP Internet Banking, namely (1) Date of Birth (2) Email address and (3) Mobile number. BSP encourages customers to update this information by contacting our Customer Call Centre on 320 1212 or visit any of our branches as soon as possible.

BSP’s new Internet Banking will include a range of additional functionality and features to enhance our customer service delivery. In addition to all current functionality, the following additional self-service features will be available:

Open a Term Deposit Account
Apply for a Current and or Savings Account
Apply for a Personal Loan
Track your Application (Current, Savings, Loan)
Self-Register for Internet Banking (New Users)
Multiple Payments – this allows you to make multiple transfers to BSP, Other Banks or Overseas Banks in one transaction.
Utility Payments – You will be able to purchase Mobile Phone Credits, Easipay, Airline Tickets and Solar Power top ups
Multiple Bill Payments – this allows you to make multiple Bill payments in one transaction.
Make partial or full redemptions of your Term Deposits
Update Maturity instructions for Term Deposits
View basic Loan details
View your Loan Repayment Schedule
Make Loan Repayments
Request and download statements
View and download e-receipts
View and download transaction history in different formats
Peer-To-Peer Payments. Internet Banking Payments to a mobile number or email address.
Forgot User name
Forgot Password
ATM/Branch/Agent locator
BSP Internet Banking Home page

BSP further wishes to advise that in order to facilitate the change to the new Banking System, there will be a short outage to our existing BSP Internet Banking on Thursday 6th April, 2023 from 05:00pm until 3:00pm Monday 10th April, 2023. BSP apologises for any inconvenience this may cause.


I am also pleased to advise that as part of the new Banking system, our customers will for the first time have access to the BSP App which enables access to all of their banking at their fingertips. Our market leading Banking App will be downloadable from the Apple App Store or Google Play store from Monday 10th April, 2023 and will deliver all of the functionality you will get on Internet Banking as outlined above.

The BSP App can be conveniently accessed using the same BSP Username that all existing BSP Internet Banking Users will receive via email. Customers who do not currently have access to BSP Internet Banking will be able to self-register for BSP Internet Banking and the BSP App from 12:01am Monday 10th April 11th, 2023.

I trust that this information provides you with the guidance you require. If you do require further clarity, please contact our BSP Customer Call Centre on 320 1212 or visit our website on to access our Banking upgrade Frequently Asked Questions and to obtain further details.

I thank you for your banking with BSP and look forward to seamlessly delivering an improved level of service.

Yours sincerely

Daniel Faunt
Group General Manager - Retail Bank