Customer Notice / Account Balance Issue update

Account Balance Issue update

Sunday, April 9, 2023


Dear Valued Customers,

BSP has previously informed customers via media and the BSP Website that we are implementing a new Banking System over the Easter weekend and that a technical issue arose.

Any new Banking System implementation is a complex undertaking. Even with extensive planning, it is not uncommon for such projects to encounter technical issues during implementation.

BSP would like to advise customers that due to a technical error some customers’ balances displayed are currently incorrect.

  • BSP did not deduct or deposit any funds to any accounts and BSP is currently addressing the technical issue.
  • All transactions conducted since Thursday 6th April, 2023 are being processed.
  • As previously advised, customers who have overdrawn their accounts will be required to pay back BSP.

We sincerely apologise for any inconvenience this has caused.

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