Customer Notice

Customer Notice

Mobile Banking, Internet Banking and BSP Pay unavailable
Monday, April 10, 2023

BSP Mobile Banking, Internet Banking and BSP Pay are temporarily unavailable today, Monday 10th April, 2023.

Account Balance Issue update
Sunday, April 9, 2023

BSP has previously informed customers via media and the BSP Website that we are implementing a new Banking System over the Easter weekend and that a technical issue arose.

BSP Internet Banking Token
Saturday, April 8, 2023

Internet Banking tokens will be REPLACED by our new BSP PNG PaySecure App on Monday 10th April, 2023, after the implementation of our new Banking System over the Easter weekend.

Planned System Availability
Friday, April 7, 2023

We thank you for your patience and understanding while we continue to implement our new Banking System.

Customer Balance Issues
Friday, April 7, 2023

Please be advised that during our new Banking System implementation, a technical issue has caused delays in processing recent transactions on customers’ accounts, which has resulted in incorrect account balances being displayed.

BSP Pay Service Unavailability
Thursday, April 6, 2023

BSP is implementing a new Banking System over the Easter weekend commencing Thursday 6th April, 2023.

Planned Internet Banking Service unavailability
Thursday, April 6, 2023

BSP is implementing a new Banking System over the Easter weekend commencing Thursday 6th April, 2023 to Monday 10th April, 2023.

Easter weekend notice
Thursday, April 6, 2023

BSP ATMs, EFTPoS and Online Purchase services will be available ALL Easter weekend except for 3 hours only from 12:01am to 3:00am on Friday 7th April, 2023.

BSP new system implementation over the Easter weekend
Thursday, March 30, 2023

We will be implementing our new banking system over the Easter weekend, from Friday 7th to Monday 10th April, 2023.

BSP Internet Banking and BSP App
Friday, March 10, 2023

I am pleased to advise that BSP will be launching its new Banking System in April 2023 which will deliver an enhanced customer experience for all our customers. As a current Internet Banking Customer, this change includes enhancements to our Internet Banking functionalities as well as the introduction of our convenient BSP App. To ensure we can seamlessly transition you across to the new BSP Internet Banking, I would like to take this opportunity to outline these changes in more detail.

Customer Notice | Unclaimed Monies
Monday, August 8, 2022

BSP Financial Group Ltd would like to remind the general public that under Section 6(3) & Section 7 (1) (a)(b)(i) of the Unclaimed Monies Act 1963 (Act), customers’ funds that remained un-used for more than seven (7) years, will be paid as unclaimed monies to the State’s Department of Finance.

Friday, August 20, 2021

BSP is required by the Anti-Money Laundering and Counter –Terrorist Financing Act 2015 (the AML/CTF Act) to review account activity on a regular basis for various customers including customers who fall within the category of what is known as Politically Exposed Persons or PEPs.

Friday, August 20, 2021

Please be advised that the Planned System Maintenance carried out for PNG customers earlier today, Sunday 22nd August, 2021, is complete.

Thursday, August 19, 2021

Effective immediately, BSP has introduced changes to our BSP Classic VISA Debit Card.