“BSP is embracing the shift towards digital financial services to better serve our customers and support economic growth. At the same time, we recognise the ongoing relevance of cash in many of our communities. Our approach is to strike the right balance, optimising cash handling while expanding digital access, to ensure that no one is left behind in this transition,” Mrs Kulu said.

Her presentation showcased initiatives that BSP is undertaking, to driving digital financial inclusion and innovation through mobile and electronic banking platforms, as well as cash management practices across the markets to improve operational efficiency, reliability, security, and customer experience.

BSP’s participation in the Currency Conference underscores its commitment to adopting emerging digital payments solutions while maintaining reliable cash services, enabling inclusive, and customer-centric financial infrastructure across the region.