About the Role:

Join BSP as a Regional Training Officer and take the lead in delivering impactful training programs that drive performance and capability across the Retail SBU. This role plays a key part in fostering a learning culture and ensuring consistent training delivery aligned with BSP’s standards.

Key Responsibilities:

• Monitor and ensure Branch Management team identify training needs and skill gaps for branch staff, deliver appropriate training to address identified needs and required skills for specific job cluster.
• Deliver training according to audit results to improve in weak areas.
• Track Functional Competencies Matrices for various job groups within Retail SBU.
• Conduct training programs according to job requirements.
• Collaborate with other BSP Group SBU’s to gain exposure and better understand various aspects of banking operations.
• Participate in training initiatives including visiting branches including hybrid and sub branches to conduct functional trainings as identified or required.
• Maintain records and provide progressive training reports to the Training Manager Retail.
• Functional.
• Analyzing data through functional matrix, dashboards, evaluation, other stake holders and other reporting systems such as MSP, Magique and Audit reports.

Experience, Skills & Qualifications:

• Bachelor in Education or Business related field.
• Current Certificate IV in Training & Assessment or equivalent on the job experience.
• Proven experience in identifying skills gaps and developing training plans.
• 3+ years’ experience in training and development ideally in a banking environment.
• Excellent presentation and facilitation skills.
• Strong leadership skills in managing and development of high performing teams.