About the Role:
Reporting to the Head of Branch Network, this is role is to ensure the smooth and efficient functioning of daily operations within the Branch Network. This entails overseeing a wide range of operational tasks, including but not limited to, staff management, customer service, process optimization, and compliance adherence.
Key Deliverables:
- Develop and implement operational policies and procedures to ensure smooth branch operations.
- Monitor and manage operational and credit risks in Branches and Sub Branches.
- Monitor and maintain branch compliance with regulatory requirements and internal policies.
- Monitor and ensure regulatory notices are completed and submitted to legal per current standard, procedure and timelines
- Validate and sign off on Confirmatory Authorities for Specially Printed Cheques for printing by the printer
- Review and approve Share Point and Flexcube requests for Tax Clearance Certificates and Visa Debit Cards Limit amendment
- Implement and monitor security measures to protect the branch and its assets.
- Collaborate with other departments to ensure efficient and seamless operations.
- Set performance targets and provide regular feedback to branch employees.
- Foster a positive work environment that promotes teamwork and employee engagement.
- Handle escalated customer inquiries or complaints and ensure timely resolution.
- Monitor customer satisfaction levels and implement improvements as necessary.
- Submit validated monthly ‘balance sheet’ account Returns & Compliance Certificates to Finance and Planning within agreed timeframes (BSP Group Reconciliation Policy)
- Attend to any other tasks / responsibilities as delegated by Retail Branch Network Management
Essential Qualifications, Professional/Skills & Experience:
- Tertiary qualification in Banking, Finance, Accounting, Business, or Commerce.
- Minimum 5 years’ experience in branch operations in a supervisory role.
- Experience with back-office systems and analytics.
- Proven experience as Area Manager or similar managerial role.
- Strong knowledge of banking systems, products, services, and SME requirements.
- Proficient in Microsoft Word and Excel.
- Strong business acumen and analytical skills.
- Excellent leadership, communication, and team management skills.