Customer Satisfaction Survey

Please take a moment to answer this customer survey about General Customer Service offered at our Customer Contact Centre.

All questions are optional.

Section 1: Please select only one answer for each of the following:

1. How would you rate each of the following Customer Services at BSP Call Centre?
My call was professionally answered

My call was professionally answered

My query sent through email was responded and resolved in time

My query sent through email was responded and resolved in time

I received a feedback and my query was resolved in a timely manner

I received a feedback and my query was resolved in a timely manner

The customer service is fast

The customer service is fast

The level of communication met my expectation

The level of communication met my expectation

My complaint or issue was handled and resolved professionally in a timely manner

My complaint or issue was handled and resolved professionally in a timely manner

Section 2: We value your opinions. Please answer the following questions:

I would recommend a BSP Call Centre Agent's service to my friends and families, based on my recent experience

I would recommend a BSP Call Centre Agent's service to my friends and families, based on my recent experience

Section 3: Is there anything else you would like to tell us about your customer service experience?