Mobile Banking App FAQ

  • General

    • What is BSP Mobile Banking App?

      Answer

      BSP Mobile Banking App, is a smartphone application that allows you to securely access your bank account (s) anywhere, anytime at your convenience without having to visit a branch
    • Where can I download BSP Mobile Banking App?

      Answer

      • For iPhone and iPad users you can download from Apple App Store
      • For Android users, you can download from Google Play
      • For Windows users, you can download from Windows Store
    • What are supported mobile devices for BSP Mobile Banking App?

      Answer

      • iPhone, iPad and iPod Touch are supported when running iOS 6.0 and above
      • Android devices are supported when running OS 2.2 and above
      • Windows devices are supported when running OS 8.0 and above
    • Does BSP have an iPhone App?

      Answer

      Yes. If you are an iPhone user, you can download a free application via the App Store in iTunes. Download the BSP iPhone app.

    • Does BSP have an Android app?

      Answer

      Yes. If you are an Android™ phone user, you can download a free application via Google Play. Download the BSP Android app.

    • Does BSP have a Windows App?

      Answer

      Yes. If you are a Windows phone user, you can download a free application via Windows Phone Store. Download the BSP Windows app.

    • In what languages is the BSP mobile banking App available?

      Answer

      The BSP Mobile Banking App is available in English only at this time.

    • Why does my Mobile Banking session time out?

      Answer

      The time limits are a security measure for your protection. If your session remains idle for 15 minutes or if your session exceeds the maximum session time of 15 minutes you will automatically be logged out. Simply log back in.

    • Does BSP Mobile Banking App work with a pre-paid mobile line?

      Answer

      BSP Mobile Banking App works on any type of mobile line with an internet connection. Please check with your service provider regarding the data charges that might apply.

    • Is BSP Mobile Banking App free?

      Answer

      Yes, BSP Mobile Banking App is Free. Regular transaction fees associated with your BSP account(s) will apply. However, standard mobile phone contracts and mobile service charges will apply. Check with your mobile phone service provider for specific details. If you are calling us from your mobile phone, standard call charges will also apply.

    • What is the difference between BSP Mobile Banking App, BSP Mobile Banking & BSP Mobile Internet Banking?

      Answer

      The difference between these products is as follows:

      • BSP Mobile Banking App
        Is a smartphone app that is downloadable via an App Store, which allows you to securely perform banking activities, via wireless internet
      • BSP Mobile Banking
        Is a menu based service where you Dial *131# to securely access your bank information using your mobile phone
      • BSP Mobile Internet Banking
        Is an internet based service, that you can securely access your bank information using your mobile web browser
    • What features are available via BSP Mobile Banking App?

      Answer

      • You can perform the following features using BSP Mobile Banking App:
      • View your account balances
      • View your 10 transaction history
      • Transfer funds between you own BSP accounts
      • Transfer funds to other BSP accounts
      • Transfer funds to other local bank accounts
      • Pay Wantok with no bank accounts
      • Pay your bills
      • Top Up your mobile phone or others
      • Top Up your EasiPay meter or others
      • Set Alerts for your account
      • Schedule Payment for 3rd Party funds transfer
      • Change your password
      • Add or delete a Mobile Number or Meter Number
      • Add or delete a Personal Biller or Payee
    • What are the fees applied when performing transactions using BSP Mobile Banking App?

      Answer

      Visit BSP Website to find out on our fees applied.

    • How can I logout of the BSP Mobile Banking App?

      Answer

      To logout of BSP Mobile Banking App, select the Logout button on the top right hand corner of the application.

    • Can I access BSP Mobile Banking App overseas?

      Answer

      Yes. BSP Mobile Banking app is accessible anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply. BSP Mobile Banking App will work on wireless network as long as you have internet.

  • Device

    • Do I need a smartphone to use BSP Mobile Banking App?

      Answer

      Yes, you need a smartphone (Android, Windows and Apple devices) to use BSP Mobile Banking App.
    • What if I replace my mobile device or upgrade to a new one?

      Answer

      If you replace or upgrade your mobile device you will need to download app and activate your device to use the app with your existing login credentials. However, if you utilise the mobile app, we recommend you remove our app from your device before you discard it. You will also need to download the app to your new device.

    • What happens if I change my mobile device phone number?

      Answer

      • When you change your mobile device phone number, contact our BSP Customer Service Centre on 320 1212 (Local) or +675 305 7900 (International) to update your mobile number.
      • Activate USSD Mobile Banking service on your mobile phone by dialling *131# and follow the prompts
      • Activate the service on mobile banking app
  • Enrolment and Activation

    • Do I need to enrol to use BSP Mobile Banking App?

      Answer

      Yes. You must be an activated user for BSP Mobile Banking (*131#) in order to activate for BSP Mobile Banking App.

    • Can my username/User ID be used on the Mobile Banking App, Mobile Internet Banking and or Personal Internet Banking?

      Answer

      Yes. Your "Username/User ID" can be used for Mobile Banking App, Mobile Internet Banking and Personal Internet Banking as this is your Customer Identification Number.

    • Are my BSP Mobile Banking App, BSP Mobile Internet Banking and or BSP Personal Internet Banking “Password” interchangeable?

      Answer

      No. Your BSP Mobile Banking App, Mobile Internet Banking and Personal Internet Banking Password is NOT interchangeable. You will need to create a different password for each.

    • How can I activate BSP Mobile Banking App after I download the application?

      Answer

      • When you download the app, you will be asked on your first access to set up your Mobile Banking app, first time users will need to perform Activate User option which is available on Sign In Screen. You will need to enter your BSP CIF Number, BSP bank number card and mobile number that are registered for BSP USSD Mobile Banking. Enter all the details and Submit.
      • You will receive 6 digits SMS Activation Code that you need to enter in the next screen, followed by new and confirm password creation. Submit all the details for processing.

      • Every time you attempt to use BSP Mobile Banking App on new mobile device after first time activation, you will need to perform Activate User option which is available on Sign In Screen. You will need to enter your BSP CIF Number, BSP bank card number and mobile number that is registered for BSP USSD Mobile Banking. Enter all the details and Submit.

      • You will receive 6 digits SMS Activation Code that you need to enter in the next screen and Submit. You will continue to use the same password created during first time activation. 

      • You must be an activated user for BSP Mobile Banking.

      • If not registered for BSP Mobile Banking visits our nearest Branch or Contact our Customer Service Centre on 320 1212 (Local) or +675 305 7900 (International) to apply.

    • How soon does the SMS OTP Activation code expire?

      Answer

      Your sms OTP Activation code will expire after 30 minutes of receiving it.

    • What if I replace my mobile phone number?

      Answer

      Contact BSP Customer Service Centre on 320 1212 (Local) or +675 305 7900 (International) to update your details. Follow the activation steps to activate service on your mobile phone device.

    • Do I have to agree to the Terms and Conditions to participate in Mobile Banking?

      Answer

      Yes, you need to agree/accept the terms and conditions in order for you to activate to Mobile Banking App

    • Can I use multiple mobile devices to access Mobile Banking App?

      Answer

      Yes, you can use multiple device to access Mobile Banking App

  • Transfers and Payments

    • Are the transfers or payments made to other BSP accounts immediate?

      Answer

      Yes. Transfers or payments made between your own BSP accounts or to third party BSP accounts are immediate.

    • When I make a transfer to other local commercial banks, is it immediate?

      Answer

      No. This is dependent on how soon other banks process this as an electronic file is sent to the other bank.

    • Can I schedule transfers for later or set up a recurring transaction?

      Answer

      Yes, you can schedule transfers for later or set up a recurring transaction via BSP Mobile Banking app.

    • Can I pay bills using BSP Mobile Banking app?

      Answer

      Yes. You can use the Billpay icon on the BSP Mobile Banking app to pay your bills.

    • Can I change or delete a scheduled payment that I have previously set up using BSP Mobile Banking app?

      Answer

      Yes, you can use BSP Mobile Banking app to change or delete a scheduled payment that you have set via BSP Personal Internet Banking and BSP Mobile Banking app.

    • How much transaction history is available through Mobile Banking?

      Answer

      There is a limit of 10 total transactions.

    • What are the Mobile Banking app daily transaction limits?

      Answer

      • K5,000 daily limit for payments to anyone or any account
      • K5,000 daily limit for BillPay
    • How much prepaid electricity can I buy?

      Answer

      You are able to buy prepaid electricity for any amount, provided that the amount of the purchase is within the minimum K15 and maximum K200 amounts sold by PNG Power.

    • How much prepaid mobile top-up can I buy?

      Answer

      You are able to buy prepaid mobile top-up for any amount, provided that the amount of the purchase is within the minimum K3 and maximum K100 amounts sold by Digicel.

    • How do I change which accounts I can access via Mobile Banking App?

      Answer

      To change your accounts access, you will contact BSP Customer Service Centre to make changes to your account access on 320 1212 (Local) or +675 305 7900 (International) to update your details or check any BSP Branch near you.

    • What types of accounts can I access with Mobile Banking App?

      Answer

      Personal Accounts only (Cheque Accounts/ Savings Accounts & Loan Accounts which are registered under Internet Banking (IB) and Mobile Banking (*131#) can be accessed.

  • Alerts

    • What are BSP Alerts?

      Answer

      BSP Alerts are SMS notifications/messages sent to your mobile phone about specific transactions that have been systematically designed to send out these notifications/messages.

    • What are the different transactions I can receive Alerts for on my mobile phone?

      Answer

      You can decide and choose the different transactions you would like to receive Alerts for. The different transactions which you could receive Alerts for are:

      • Your account is overdrawn
      • Your balance is below an amount you specified
      • Your salary has been paid into your account
      • There is a transfer of funds out from your account
      • There is a transfer of funds into your account
      • A deposit is made into your account
      • Your account details are updated on our system
      • Your account address has been changed
      • A withdrawal is made from your account
    • Will there be any charge for receiving Alerts?

      Answer

      No. All BSP Alerts are FREE.

    • Where can I get further information on Alerts?

      Answer

      Contact BSP Customer Service Centre on phone 320 1212 or 7030 1212

    • Can I opt out of SMS Alerts?

      Answer

      Yes, you can at any time you want - simply go to alerts and do the necessary changes

  • Technical

    • What if I can’t connect to the Internet on my mobile device?

      Answer

      Contact your mobile phone service provider to assist you and enable your mobile phone device to connect to the internet.

  • Security

    • Is BSP Mobile Banking App secure?

      Answer

      Yes. You can be confident that BSP Mobile Banking app is secure, protecting the confidentiality of your account information and the integrity of all transactions.

    • What information is stored on my mobile device?

      Answer

      When using BSP Mobile Banking app, no confidential information is stored on your mobile phone device.

       

      Helpful Tip - Do not use a notepad program or your device's address book to store your BSP Mobile Banking App Username or password.

    • Can I get a computer virus from BSP Mobile Banking App?

      Answer

      BSP Mobile Banking app has applied the standard security features to ensure that there has been no tempering with any pages sent to or from the mobile device.

    • Is there a lockout count?

      Answer

      Yes. After three unsuccessful login attempts to BSP Mobile Banking App, your account will be locked. This security feature prevents others from trying to gain access to your accounts by guessing your login information.

    • What can I do to protect my security and privacy?

      Answer

      • Similar to when you transact online from your computer, there are some simple steps you should take when using BSP Mobile Banking App to ensure the security of your information and protect your privacy.
      • Protect your BSP Mobile Banking app Username and Password. Do not reveal it to anyone.
      • Change your password on a regular basis. When choosing password a combination of letters and numbers is best
      • Memorise your password. Never store them on your mobile phone device
      • Never leave your mobile phone device unattended while using BSP Mobile Banking app
      • Many mobile phone devices have built in password protection, so if your device offers this feature, we suggest using it to set a password for your device. This will provide additional protection if your device is lost or stolen.
      • Limit your risk of installing malicious software by only downloading applications from the store for your device.
    • What happens if my mobile phone device is lost or stolen?

      Answer

      If your mobile phone device is lost or stolen, it is unlikely that someone could access your account information unless they also know your BSP Mobile Banking App Username and Password. However, to be on the safe, contact BSP Customer Service Centre on 320 1212 (Local) or +675 305 7900 (International) to cancel the service.

  • Miscellaneous

    • Who do I call if I have a problem?

      Answer

      Contact your mobile service phone provider if you have a:

      • Problem with your mobile phone
      • Technical query about your handset
      • Question about your data costs or your mobile phone bill

      Contact BSP Customer Service Centre on 320 1212 (Local) or +675 305 7900 (International) if you have a:

      • Question about your accounts
      • Question about the BSP Mobile Banking app
    • Can I activate my internet banking security device via BSP Mobile Banking App?

      Answer

      No. You cannot activate your internet banking security device via BSP Mobile Banking app.

    • Do I need a BSP account to use BSP Mobile Banking App?

      Answer

      Yes. You must have a personal banking account with BSP to use BSP Mobile Banking app.

    • What happens to my session if I leave my phone idle for a while?

      Answer

      The time limits are a security measure for your protection. If your session remains idle for 15 minutes or if your session exceeds the maximum session time of 15 minutes you will automatically be logged out. Simply log back in.

    • Can I print my receipts?

      Answer

      As it is not possible to print a receipt from your phone, you will need to take a manual note or a screen shot of the transaction receipt number.

    • What happens if I am locked out of the application or forgot my password?

      Answer

      Contact BSP Customer Service Centre on 320 121 (Local) or +675 305 7900 (International) to unlock the application or reset your password for the application.

    • What happens if I answer a phone call or SMS whilst using MB app?

      Answer

      If a device supports multi-tasking (running multiple applications at one time), the banking session may stay logged on. On some devices however, the application may time out. If you were in a middle of a transaction, please verify in the transaction history if it completed.

    • What are the password requirements?

      Answer

      Password requirements - alphanumeric (abc123) characters, at least one uppercase one lowercase and one number

    • How do I change my password?

      Answer

      You can change your password under the Preference option

    • Can I change my Username for BSP Mobile Banking App?

      Answer

      No. You cannot change your Username for BSP Mobile Banking App. Your Username is set at default by BSP when you register for BSP Mobile Banking App.

    • Can I make payments to international accounts?

      Answer

      No. BSP Mobile Banking App does not have the option to make international payments.

    • Can I access my account using the Mobile Banking App if my account requires 2 signatures to sign?

      Answer

      No. BSP Mobile Banking app does not support "2 to sign" access.

    • Do I need to register for BSP Mobile Banking App?

      Answer

      Yes. You must be registered for BSP Mobile Banking (*131#) in order to use the BSP Mobile Banking app.

    • If I have cancelled my Mobile Banking service, can I still access Mobile Banking app?

      Answer

      No. When your Mobile Banking service is cancelled, you will not be able to access the Mobile Banking app.

    • Will I need to have my online security device to use BSP Mobile Banking app?

      Answer

      No. You do not need to have your online security device to use BSP Mobile Banking app

    • Can I be logged on to Mobile Banking and Mobile Banking app at the same time?

      Answer

      No. You cannot be logged on to Mobile Banking and Mobile Banking App at the same time.

    • Why do I need to upgrade my Mobile Banking App?

      Answer

      If there's any bank changes to the app, upgrading your app can allow you to see those changes.

    • Do I need to perform User Activation every time I upgrade my app on same mobile device?

      Answer

      No, you won't activate the user again if you are using the same mobile device, you can use the existing User ID and Password to login to the Mobile Banking App

    • How will I know if there is future enhancement on the App

      Answer

      You will be notified either by local advertising through the media, the BSP Web Site or from counter displays in BSP branches, also via Messages to you Mobile Phone.