Business Login

  • Frequently Asked Questions

    • What is BSP Internet Banking?

      Answer

      BSP Internet Banking allows customers to securely access their BSP Bank accounts anywhere in PNG and the world via the Internet. You may do your banking from the convenience of your own home or office without visiting a branch or ATM. Using BSP Personal Internet Banking you can:

      • View your account balances and transaction history
      • Transfer funds between your linked accounts
      • Transfer funds to third-party accounts within BSP and other banks in PNG
      • Transfer funds overseas via Telegraphic Transfer
      • Pay your bills using BillPay
      • Download an eStatement for your account(s)
      • Change your Password
      • View your session history 
      • Schedule future-dated transfers and payments
      • Contact our Call Centre staff via secure mail
    • How do I apply for BSP Personal Internet Banking?

      Answer

      Obtain an application form at your nearest BSP branch, or download the form from the BSP Web Site. Upon completion, submit to your nearest branch for processing. Once approved, an information kit will be ready for your collection.
    • What is the BSP Internet Banking web site address?

      Answer

      The website address for BSP Internet Banking service is www.bsp.com.pg and look for the Online Banking icon.
    • How do I access BSP Personal Internet Banking?

      Answer

      On the BSP Web Site home page, click on the Online Banking Personal link. This will lead you to the BSP Personal Internet Banking login page.
    • Can I use the same Password for BSP Personal Internet Banking that is issued to me by BSP?

      Answer

      Yes, the four (4) digit Password that we will issue, is to be used to login to BSP Internet Banking. However, when you first login to BSP Internet Banking, the system will require you to change your Password to a much stronger alpha-numeric Password; i.e. one that contains at least one number (0-9) and at least one letter (A-Z or a-z).
    • What if after three attempts I still am unable to get my Password correct?

      Answer

      If you have entered an invalid Password after three consecutive attempts your access will be disabled and you will need to call the BSP Call Centre on 180 1212, 24 hours, 7 days a week or visit your nearest branch for your access to be reinstated.
    • What do I do if I forget my BSP Personal Internet Password?

      Answer

      If you forget your Password, contact our BSP Call Centre on 180 1212, 24 hours, 7 days a week and request for a temporary Password. The password provided by the Call Centre operator is a one-time password and will require it to be changed once you successfully login.
    • What happens if someone discovers (or I think they have discovered) my Password?

      Answer

      If you believe that someone has discovered your Password, immediately report it to the BSP Call Centre on 180 1212, 24 hours 7days a week. You should immediately:

      • Change your password. This is easily done by accessing the Security Panel on the BSP Personal Internet banking where you will be prompted to change your current Password and enter a new Password. 
    • How do I change my Password?

      Answer

      You can change your Password by accessing the 'Security' Panel. You will be prompted to enter your current Password in the first text field followed by your new Password in the second field and re-entered in the last text field.

      BSP Internet Banking passwords must:
      • be between 8 to 15 characters long with no spaces
      • not easily be identifiable or based on easily accessible personal information (such as family, street names or birth dates) 
      • must be an alpha-numeric Password i.e. one that contains at least one number (0-9) and at least one letter (A-Z or a-z).
      Remember that passwords are case sensitive. We recommend that you input your password with the 'Caps Lock' off.
    • Is BSP Internet Banking available 24 hours, 7 days a week?

      Answer

      Yes, BSP Internet Banking is available 24 hours, 7 days a week.
    • Can I access BSP Internet Banking from work?

      Answer

      Yes, but we recommend you obtain confirmation from your System Administrator that your Internet firewall will allow BSP Internet Banking transactions and that you are not breaching any email and/or Internet policy that your business may have.
    • Can I access BSP Internet Banking from a public place?

      Answer

      It is possible to login to BSP Internet Banking from anywhere with Internet access, but it is important to remember that using computers in public places (e.g. Internet café) is not secure. (Refer to Electronic Banking Terms & Conditions).
    • Do I incur fees for using BSP Personal Internet Banking?

      Answer

      Currently, there are no fees charged when you log on to BSP Personal Internet Banking to check your balances, view your account history or download transactions and eStatements. However financial transactions completed via BSP Internet Banking will be subjected to normal account fees and charges. Refer to Retail Fee List on the BSP Website: http://www.bsp.com.pg 
    • What security measures has BSP put in place to protect my data?

      Answer

      BSP employs a range of security measures to assist protection of your personal account information. These measures extend from data encryption to firewalls. The firewall, together with 128-bit Secure Socket Layer (SSL) technology, help to provide some of the best protection available to keep your Password, account details and other sensitive information being read by unauthorized persons. BSP cannot guarantee that any data transmission over the Internet (even those that are encrypted) is totally secure. Any person who supplies BSP with your Username and Password will be allowed access to BSP Internet Banking and each of your linked accounts. BSP has also introduced a SMS One Time Password authentication for Third Party Transfers and is another added level of security feature to protect you from unauthorized third party transfers. The circumstances under which you or BSP can be liable for unauthorized transactions are set out in the BSP Electronic Banking Terms & Conditions.
    • What can I do to ensure the protection of my banking details?

      Answer

      To ensure your use of BSP Internet Banking is secure, BSP recommends the following;
      • Always logon to BSP Internet Banking by typing www.bsp.com.pg ;
      • Never follow an email link which takes you directly to a logon screen;
      • Ensure your computer is regularly updated and protected by up-to-date operating systems, anti virus and personal firewall software;
      • Disable the ability for browser to save secured web pages to disk;
      • Always conduct financial transactions online using computers you know are secure. This means that use of Internet cafes should be avoided;
      • Always exit your BSP Internet Banking session when finished, by clicking the 'Logout' button.
      • Always check there is a padlock symbol on the top right corner of the webpage address field box (where you enter your Password and Username). Click on the padlock to verify you are dealing with Bank South Pacific. Or ensure your web browser begins with https
      • Never divulge your Password. Bank South Pacific will never ask you for your Password (either in person or by mail)
      • Never leave your computer unattended while logged on to BSP Internet Banking
      • Regularly check your account balances and transaction histories and immediately report any discrepancies to Bank South Pacific
      • You should protect the security of your Password and Username at all times. Allowing somebody to know these details is the same as giving them a signed blank cheque. If you believe your details may have become known to another person, you should log onto BSP Internet Banking immediately and change your Password.

       

      Working remotely from home or office involves a broad range of information security risks. In addition to the obvious threat of theft of the equipment, there are also significant risks to the information contained on the portable equipment. It is necessary to use business center with great care as confidential information or data can be inputted onto equipment that is not under your control.

    • What is Secure Socket Layer technology?

      Answer

      Secure Socket Layer technology is an industry-standard BSP employs for BSP Internet Banking to provide secure communication by encrypting information and providing authentication.
    • How can I set my browser to not save secured web pages?

      Answer

      You can set the web browser so it does not save secured web pages and thus prevent access to your private information. This is particularly important if other people use your PC or you are using a PC in a public place, i.e. Internet Café. Please note that disabling the ability of Internet Explorer from saving secured web pages may affect the performance of BSP Internet Banking as each page will need to be downloaded from the server when accessed.

      To disable the ability for Internet Explorer to save secured web page data:
      • Open an Internet Explorer session
      • On the menu bar click on Tools and select Internet Options
      • Click on the Advanced tab
      • Scroll through the list to the Security section at the bottom
      • Check the box next to the option "Do Not Save Encrypted Pages To Disk"
      • Click OK to close the window and initiate the changes

      Once these steps are performed future web surfing should be safer, but existing web data already saved to your PC must also be erased. To erase the existing data do the following:
      • Open an Internet Explorer session.
      • On the menu bar click on Tools and select Internet Options
      • Under Browsing History, click on the Delete button, Under Temporary Internet Files, select Delete files
      • On the message that pops up click YES
      • Click Close and then OK to close window
      Now any potentially compromising information has been erased from the disk and the ability of Internet Explorer to save encrypted web page information to the PC in the future has been disabled.
    • Why does my BSP Internet Banking session automatically time-out?

      Answer

      This is a security measure to prevent unauthorized access to your session. When BSP Internet Banking detects there has been no activity during the session for ten (10) minutes the session is automatically terminated. Remember, if you are not using your computer for a period of time. Be sure to 'log off' completely from BSP Internet Banking so that your banking information cannot be viewed by others.
    • What is data encryption?

      Answer

      Data encryption is the disguising of messages sent from one computer to another computer to obscure its meaning. BSP employs the highest-level data encryption available via secure socket layer technology to help protect customer information and transactions.