Customer Satisfaction Survey

Dear customer, the main objective of this survey is to obtain your feedback on the overall banking experience at BSP Customer Service Centre in relation to the use of its services whilst gauging the performance of Customer Services Representative (CSR) in dealing with your queries and identifying specific and general areas for further improvement.

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Customer Opinion

Did BSP Customer Service Representative (CSR) acknowledge my enquiry?  *

Did BSP Customer Service Representative (CSR) acknowledge my enquiry?  *

Did BSP Customer Service Representative take ownership of my enquiry? *

Did BSP Customer Service Representative take ownership of my enquiry? *

Did BSP CSR correctly identify my enquiry at first point of contact? *

Did BSP CSR correctly identify my enquiry at first point of contact? *

Were the responses to my enquiry provided in a reasonable timeframe? *

Were the responses to my enquiry provided in a reasonable timeframe? *

Customer Verification

Did I feel comfortable with the verification process? *

Did I feel comfortable with the verification process? *

Was the verification process set as a guideline to safe guard my banking information? *

Was the verification process set as a guideline to safe guard my banking information? *

Was the verification process meeting my expectation? *

Was the verification process meeting my expectation? *

Customer Experience (During the service transaction)

Was the level of quality displayed by CSR exceptional? *

Was the level of quality displayed by CSR exceptional? *

Was the BSP CSR trustworthy in handling my enquiry? *

Was the BSP CSR trustworthy in handling my enquiry? *

Was the BSP CSR honest in handling my enquiry? *

Was the BSP CSR honest in handling my enquiry? *

Was the BSP CSR committed in handling my enquiry? *

Was the BSP CSR committed in handling my enquiry? *

Did the BSP CSR behave in a professional manner to handle my enquiry? *

Did the BSP CSR behave in a professional manner to handle my enquiry? *

Was I satisfied with the follow-up of my enquiry? *

Was I satisfied with the follow-up of my enquiry? *

Did the BSP CSR remind me on the status of my query before close of business? *

Did the BSP CSR remind me on the status of my query before close of business? *

Was the turnaround time for response within my expectation? *

Was the turnaround time for response within my expectation? *

Customer Satisfaction

Overall, was the level of customer service exceeded my expectation? *

Overall, was the level of customer service exceeded my expectation? *

Customer Feedback

Will you contact BSP Customer Service Centre in the future for queries and advice on BSP products and services? *

Will you contact BSP Customer Service Centre in the future for queries and advice on BSP products and services? *

Would you recommend our banking services to others? *

Would you recommend our banking services to others? *

Customer Contact Details

Gender: *

Gender: *

Comments *