Customer Satisfaction Survey

Dear customer, the main purpose of the survey is to obtain your feedback to help us understand your preferences about a particular service and to understand your satisfaction level.

Please take a moment to answer this customer survey about general customer service offered at our Customer Contact Centre. All questions are optional.

* Denotes a required field

Section 1: Please select only one answer for each of the following:

1. Are you an existing BSP customer? *

1. Are you an existing BSP customer? *

2. How often do you contact BSP Customer Contact Centre for assistance? *

2. How often do you contact BSP Customer Contact Centre for assistance? *

3. How would you rate each of the following customer services?
Agent is committed to acknowledge my enquiry at first point of contact *

Agent is committed to acknowledge my enquiry at first point of contact *

Customer Contact Centre team took ownership to resolve my banking enquiries *

Customer Contact Centre team took ownership to resolve my banking enquiries *

I receive feedback to my request within reasonable time frame *

I receive feedback to my request within reasonable time frame *

The customer service is fast *

The customer service is fast *

I feel reliable to communicate all my banking needs and get first hand financial services  *

I feel reliable to communicate all my banking needs and get first hand financial services  *

I am well informed with BSP products and services *

I am well informed with BSP products and services *

I can easily confirm my bank statements and financial transactions *

I can easily confirm my bank statements and financial transactions *

I can easily communicate and get help anywhere at any time *

I can easily communicate and get help anywhere at any time *

The level of communication meets my expectation *

The level of communication meets my expectation *

My complaints and issues were professionally handled and resolved *

My complaints and issues were professionally handled and resolved *

4. How important is each of the following customer services to you?
Account enquiry *

Account enquiry *

Loan enquiry *

Loan enquiry *

Account deposit confirmation  *

Account deposit confirmation  *

Cheque deposit confirmation *

Cheque deposit confirmation *

Card enquiry *

Card enquiry *

Internet banking enquiry  *

Internet banking enquiry  *

Mobile banking enquiry  *

Mobile banking enquiry  *

ATM enquiry *

ATM enquiry *

Telegraphic Transfer enquiry *

Telegraphic Transfer enquiry *

Overall, how important is the customer service to you?

Overall, how important is the customer service to you?

Section 2: We value your opinions. Please answer the following questions:

Section 3: Customer contact details. Please fill out the following details:

Thank you for your time! All your information provided will be treated as confidential. If you have questions about this survey or about the service, please contact us at customerfeedback@bsp.com.pg